FAQs SP Pro


MT4 is a widely used trading platform which was developed by MetaQuotes in 2005. MT4 is not only used for foreign exchange trading but also for trading other markets. SP Markets customers can use MT4 platform to trade foreign currencies, stock, indices, metals and commodities.

There are several reasons why MT4 is popular:

MT4 can be used for automatic trading, and you can customise and create your own calculation formula. 

MT4 has the highest level of customization, where a large number of Apps can be used to improve its graphics, user interface and functionalities.

MT4 is a one-stop shop that can be used to trade with various suppliers.
Yes, MT4 supports both iPhone and Android systems.

Email notifications, containing your account number and password, will be sent to your email address once the account is opened successfully.
You can contact our customer service or send an email to our official email address to apply for a password reset. You can also contact our customer service and ask for "password reset application”. You need to fill out details and sign in the application and send an email to our official email address or our customer service. You will receive an email containing "Password reset success notification” from us. You can use the new password in the email and reset a new one later.  
Usually, this is caused by the server selection error or wrong password. "SecurityPlacements-Demo” is for the demo account server and "SecurityPlacements-Live” is for Standard account server. Please choose the right server. Initial password must be comprised of both letters and numbers. Please make sure type in the correct password or copy and paste from the notification email.  
You can contact your customer service to apply for a demo account extension. 
This may be caused by an operating system before windows XP/ 2003 version. Please contact our customer service for more information. 

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